Incremental Business builds, scales and sells call centers. With over 25 years of call center experience, we have done it all, from location selection, interior build-out, sales and staff development, technology implementation to financial planning and accounting. We design the processes required to scale, along with understanding the day to day operations and inevitably, the sales of the business. If your looking to build a call center, save and existing one or looking to liquidate, we can help.
When building a call center, there are a number of moving parts that need to be managed and planned for during the build. Because we have built multiple call centers from the ground up we understand the process and know how to design the right plan when building your call center.
Managing a call center is a tricky business and understanding the mechanics of all the moving parts can be overwhelming. Half the battle is admitting to yourself that what your doing is not working and you need help. There is nothing wrong with asking for help, it take courage and is in the best interest of the company and its valuable employees. If your struggling lets talk and see if we can help.
Its time to move on, whether your ready or not. Where do you start? How do you sell the business or the assets that exist. We have done it and there are lots of options. Call us and lets talk through what is best for you, your company and the staff.
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As entrepreneurs and business owners, it is our goal to educate businesses on the tools and strategies available to successfully communicate to customer over multiple channels, to grow their businesses and succeed. With over 30 years of experience organizing and scaling businesses, we have the tools and experience to help your business excel. No matter the size of the project, we are committed to giving our clients the quality service they deserve.
Mark has more than 25 years of experience in management and sales. He is know for successfully pioneering Call for Wine, the first provider of direct to consumer telemarketing services exclusively for the wine industry. As an accomplished business strategist, Mark understands the challenges that small businesses face. Though managing and growing sales teams, implementing CRM’s and using those channels to grow digital marketing, Mark is focused on helping companies achieve greater success though a more focused customer experience. He received his Bachelors in Economics from Southern Illinois University.
Nancy Parton is a QuickBooks Pro Advisor and has been managing general accounting for over a decade. She has also spent 10 years working in the telecommunications industry where she handled billing dependencies and reconciliations. Much of her accounting work has been conducted with small businesses where she has developed experience in dealing with the unique challenges that small businesses face. As a Quickbooks Cloud Pro advisor, Nancy’s role at Incremental Business is to help clients streamline their accounting and help them scale and grow through effective financial management. Nancy has a BS in Marketing from Eastern Illinois University in Charleston, Illinois.
Lee Fenney has spent more than 22 years in the IT industry. He has extensive knowledge in Cloud Applications and Technologies, Federated Identity Management Solutions, and Systems Engineering Consulting. Much of his work has been focused on Deploying Enterprise Applications Globally, Application Hosting, and Application Management. With any project, Lee is dedicated to ensuring businesses have positive user experiences. Lee received a Bachelors in Industrial Technology from Southern Illinois University.
Stephen’s marketing experience began as a marketing consultant and freelance writer, helping small businesses to achieve their marketing goals. He excels at creating focused messaging and marketing strategies to engage and attract new customers. By creating cohesive marketing messages, he has helped businesses forge stronger customer relationships and grow as a result. At Incremental Business, he is in charge of web development, marketing communications, and assisting in the management of the client database. Currently, he attends Grand Canyon University and is pursuing his bachelors in Marketing.
For any web development or digital marketing needs that arise, our crew of expert developers and copywriters are ready to tackle the job. From building a mobile-friendly site to creating a stunning landing page that will capture new leads, we can get it done. Having a consistent strategy is what it takes to win customers online, and your website is the glue that holds your strategy together. Our goal is to make sure your digital footprint is a representation of what makes your company great and sends the best message to your customers.
Michael has worked in client services and database development for the past seven years. Previously at Call for Wine, be began as a client services representative and later, became the manager of the client services team. Today, he is involved in CRM development and is an expert at building work-flows in order to help businesses manage their customer database more effectively. At Incremental Business, he is in charge of CRM development and client services. Previously, Michael studied linguistics at the University of California, Berkeley.